SOUTHGATE RESIDENTIAL PREFERENTIAL PARKING [RPP]

IF YOU LIVE HERE, YOU CAN PARK HERE

SOUTHGATE RPP PERMITS FOR RESIDENTS

SOUTHGATE RPP PROGRAM [Frequently Asked Questions]

On May 9, 2016, City Council directed staff to implement a Residential Preferential Parking (RPP) program in the Southgate neighborhood through a stakeholder process. This process kicked off in July 2016, and information pertinent to the program development and implementation will be posted to this website.

Southgate RPP Program Resolution

Southgate RPP Program Administrative Guidelines

COMING SOON

As of November 1, 2017, vehicles will be required to display a valid parking permit to park on-street in the Southgate program area for longer than two hours. Residents and employees in the area are eligible for permits. Permits will be available online only.

RPP FAQS

 Residents

Resident Parking Permits are valid anywhere with posted Southgate RPP parking restrictions, not including other RPP areas, City lots and garages, or two-hour parking in the California Avenue Business District.

Guests may park on street for less than two hours with no permit. There is no re-parking within the same Employee Parking Zone once the two hours have elapsed.
Residents may purchase two transferable Resident Parking Permit Hangtags for $50 each and up to 50 one-day Resident Parking Permits for $5 each. These permits allow a resident or guest vehicle to be parked on-street in the RPP area in excess of two hours.

No. Parking in the Southgate RPP Program Area without a permit for longer than two hours will result in a citation.

Permits are sold online only via the City’s parking website: http://paloalto.parkingguide.com/. Log into an existing account or set up a new account there.

For assistance with obtaining a permit, the City has customer service staff available on-site at the City Hall Revenue Collections counter, 250 Hamilton Avenue, Ground Floor, Palo Alto, CA 94301. Revenue Collections hours are 8 a.m. to 5:30 p.m. Monday through Thursday and 8 a.m. to 4:30 p.m. on Fridays, except holidays.

Residents are eligible for one Annual Resident Parking Permit Sticker free-of-charge and up to two additional for $50 each. These permits are vehicle-specific and cannot be transferred.
Residents may also purchase up to two Annual Resident Parking Permit Hangtags for $50 each and up to 50 one-day Resident Parking Permit Hangtags per year for $5 each.

The City Council Resolution explains the process and reasoning behind the Southgate RPP Program.

  • Annual permit decals must be affixed on the outside of the rear windshield driver’s side lower left corner, or left side of the bumper. Do not place your permit in any other location. Placing your permit in another location or behind tinted windows shall invalidate your parking exemption.
  • Hangtags or scratchers must be hung from the rearview mirror with the permit information visible from the exterior of the vehicle. Note – Hanging your permit incorrectly shall invalidate your parking exemption.

The parking restrictions are enforced Monday through Friday, 8:00 a.m. to 6:00 p.m. (City holidays are exempt). Refer to the City calendar for observed holidays: http://www.cityofpaloalto.org/cals/.

Serco, Inc. has been contracted by the City to provide enforcement services for the Southgate RPP Program. Serco, Inc. employees wear uniforms with identification, and you may see them walking, biking, or driving throughout the Southgate RPP Program area.

RPP permits are valid only in areas designated by RPP parking restrictions (green 2-hour parking signs noting ‘Permits Exempt’ and specifying an RPP Employee Parking Zone). RPP permits are not valid in the City lots or garages, or in other time-restricted spaces.

rpp-sign-flipped

Click to enlarge.

All RPP permits are physical permits in the form of either a sticker or a hangtag. For your use until the permit arrives by mail, a temporary parking permit is available to be printed at the time of sale. Contact customer service if you have difficulty printing your permit: paloaltopermits@spplus.com or 650-440-8074.

No, parking restrictions are not enforced on regular City holidays or on weekends. Refer to the City calendar for observed holidays: http://www.cityofpaloalto.org/cals/.

Contact customer service at paloaltopermits@spplus.com or 650-440-8074 for a temporary or replacement permit.

Refunds are issued for annual permits only. A refund of the unused portion will be given only through the third quarter prorated at the quarterly rate. Remove the permit from your vehicle (pieces are accepted) and turn in with the information of the party to receive the refund to Revenue Collections located at Palo Alto City Hall, 250 Hamilton Ave., Ground Floor, Palo Alto, CA 94301. Refunds are calculated from the date the permit is surrendered to Revenue Collections. Revenue Collections hours are 8 a.m. to 5:30 p.m. Monday through Thursday and 8 a.m. to 4:30 p.m. on Fridays, except holidays.

Follow the instructions on the RPP citation to pay or appeal the citation. If you do not have the instructions available, call 650-814-4501 for assistance.