Effective beginning July 1, 2018
The City of Palo Alto offers a payment plan for customers who are determined to be indigent under specified criteria. A person may apply for a determination of indigence and to pay a citation in installments within 60 days of the citation’s issuance or within 10 days after the hearing determination (whichever is later).
Payment plan details
The payment plan allows a maximum monthly payment amount of $25.00 if the amounts due total $300.00 or less. The maximum timeline for full payment under a plan is 18 months.
There is a $5.00 processing fee which will be included in the payment plan amount.
Please call 650-329-2252 if you have any questions or need additional assistance.
Determination of indigence
Per Government Code 68632 (a), a person may be determined indigent if they provide documentation they are receiving public benefits under one or more of the following programs:
- Supplemental Security Income (SSI) and State Supplementary Payments (SSP). Documentation required is two of your most recent benefit check stubs or statement and certification from the county’s Social Services office.
- California Work Opportunity and Responsibility to Kids Act (CalWORKs). Your Golden State Advantage Card (EBT) is required as documentation.
- Supplemental Nutrition Assistance Program (SNAP). Your Golden State Advantage Card (EBT) is required as documentation.
- County Relief, General Relief (GR), or General Assistance (GA). Verification from the County Service Office is required for documentation.
- Cash Assistance Program for Aged, Blind, and Disabled Legal Immigrants (CAPI). Verification from the County Service Office is required for documentation.
- In-Home Supportive Services (IHSS) (Article 7 9commencint with Section 12300) of Chapter 3 of Part # of Division 9 of the Welfare and Institutions Code). Your Medi-Cal card will be required for verification.
- Medi-Cal. Documentation
Alternatively, per Government Code 68632 (b), a person may be determined indigent if their monthly income is 125 percent or less of the current poverty guidelines updated by the US Department of Health and Human Services. Documentation required can be income tax forms, two recent paystubs or bank statement verifying income.