Please Read Carefully Before Continuing


  1. By using this web site, you agree to pay the amount due for each permit you select, plus a convenience fee if applicable. This web site handles payments only for RPP permits issued by the CITY OF PALO ALTO. If you have questions regarding your permit you may call customer service at 650-440-8074 or visit the Transportation Office located on the 5th Floor, 250 Hamilton Avenue, Palo Alto, California 94301.
  2. You understand and agree that the use of this web site to handle the purchase of a parking permit does not alter or extend any established deadlines. Thus, your failure to make any payment on time or other failure to meet any deadline will not be excused even if related to malfunctions of this web site.
  3. Payment will be applied to the purchase of the selected permit(s) at the time of the transaction.
  4. In consideration of your use of this web site, you agree to provide true, accurate, and current information. If you provide any information that is untrue, inaccurate, or not current, or if the City of Palo Alto has reasonable grounds to believe or suspect that such information is untrue, inaccurate, or not current, the City of Palo Alto has the right to terminate your use of any services on this web site.
  5. You understand and agree that the City of Palo Alto reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, any services provided on this web site and any conditions of use with or without notice.
  6. You understand and agree that the City of Palo Alto may, under certain circumstances and without prior notice, immediately terminate your access to this web site. Cause for immediate termination will include, but not be limited to, (a) breaches or violations of this User Agreement or other incorporated agreements or guidelines, (b) discontinuance of services or content modifications to this web site, (c) technical problems or errors, and (d) extended periods of inactivity.
  7. The City of Palo Alto makes no guarantees, promises, or warranties regarding the accuracy of information and data provided by a section in this web site. You agree and understand that the information and data on this web site are being provided “as-is” without warranty of any kind and that the information and data may be subject to errors and omissions. To the extent permitted by law, the City of Palo Alto disclaims all warranties, including, without limitation, any implied warranties of merchantability, accuracy and fitness for a particular purpose and non–infringement. The user acknowledges and agrees that neither the City of Palo Alto nor any other governmental agency, entity or body nor any vendor or service relating in any way to our online efforts is or will be liable in any way whatsoever for the accuracy or validity of the information provided. Use of this service to purchase parking permits constitutes acknowledgement that the City of Palo Alto and the processor of electronic payments assume no responsibility for data entered by services users.
  8. In no event will the City of Palo Alto, or any other governmental agency, entity or body or any vendor or service provider associated with any of our online efforts be liable for damages of any nature based on any theory of liability, including, but not limited to, contract, negligence or other torts (including intentional torts), which may include, but is not limited to, damages for loss of property, loss of profits, lost, compromised or impaired claims, lost savings, lost fees, or any other damages whatsoever, arising out of or relating to in any way to the use of this web site. Accordingly, you acknowledge and understand that you use this web site at your own risk and that your agreement to this Section 8 is a material inducement to the City of Palo Alto’s decision to make this web site available for your use.
  9. The on-line permit sales web site is committed to protecting your privacy. Security measures for this site have been taken to protect against loss, misuse or alteration of the information you provide; and industry standard encryption methods are used to assure security. This on-line permit purchase site does not store any information related to your payment transaction such as name, account number, address or e-mail address and information could never be sold or rented to third parties. Nevertheless, it is crucial that, as a user, you protect against unauthorized access to your password and to your computer and that you always sign off when you are finished with using a shared computer. Further, you should be aware that no system is impenetrable. Thus, it is your responsibility to diligently monitor your credit card statements, bank statements and similar personal information so as to discover and address as quickly as possible any misuse of your personal information.
  10. Return Policy: In cases where the user believes a charge has appeared on his or her credit card statement by an act of fraud, the user should contact his or her credit card company and that card issuer will then contact the City of Palo Alto. Do not contact the City of Palo Alto directly in this instance. In cases where you believe a duplicated charge to your credit card has occurred, please contact the City of Palo Alto’s customer service at 650-440-8074.