SOUTHGATE RPP PROGRAM [Frequently Asked Questions]

The Southgate Palo Alto Residential Preferential Parking (RPP) Program requires all employers and employees to have a permit to park on the street for more than 2 hours between the hours of 8 AM and 6 PM, Monday through Friday.

Southgate RPP Program Resolution

Click for Admin Guidelines.

Southgate – Effective November 1, 2018. Click to enlarge map. 



Employees may park in the Southgate Parking Zone for which their permit is valid.

No. Parking in the Southgate RPP Program Area without a permit for longer than two hours will result in a citation.

There are a limited number of employee permits available for sale in each Employee Parking Zone. If the permits have been sold out, select a different zone.

Employee Parking Permit fees are set by the City’s Municipal Fee Schedule. Please email for rates.

Permits are sold online only via the City’s parking website: Log into an existing account or set up a new account there.
For assistance with obtaining a permit, the City has customer service staff available on-site at the City Hall Revenue Collections counter, 250 Hamilton Avenue, Ground Floor, Palo Alto, CA 94301. Revenue Collections hours are 8 a.m. to 5:30 p.m. Monday through Thursday and 8 a.m. to 4:30 p.m. on Fridays, except holidays.

The parking restrictions are enforced Monday through Friday, 8:00 a.m. to 6:00 p.m. (City Holidays are exempt). Refer to the City calendar for observed holidays:

Rather than purchasing an annual permit, employees may purchase one-day Employee Parking Permit Hangtags for $25 each. The one-day Employee Parking Permit Hangtag is meant for those who typically commute via other modes and need to drive and park occasionally.

One-day permits are not purchased for a specific zone. Rather, the employee will purchase a one-day permit and a zone-specific permit will be selected at random and mailed. The employee may only use that permit within the Employee Parking Zone designated on the permit.

Serco, Inc. has been contracted by the City to provide enforcement services for the Southgate RPP Program area. Serco, Inc. employees wear uniforms with identification, and you may see them walking, biking or driving throughout the Southgate RPP Program area.

Although there is a cap on the number of Employee Parking Permits sold within the Southgate RPP Program area, the purchase of an RPP permit does not guarantee an on-street parking space.

RPP permits are only valid in areas designated by RPP parking restrictions (green two-hour parking signs noting ‘Permits Exempt’ and specifying an RPP zone). RPP permits are not valid in City lots or garages, or in any other time-restricted spaces.

Click to enlarge.

All RPP permits are physical permits in the form of either a sticker or a hangtag. For your use until the permit arrives by mail, a temporary parking permit is available to be printed at the time of sale. Contact customer service if you have difficulty printing your permit: or 650-440-8074.

No, parking restrictions are not enforced on regular City holidays or on weekends. Refer to the City calendar for observed holidays:

Please follow the instructions on the RPP citation to pay or appeal the citation. If you do not have the instructions available, call 650-814-4501 for assistance.

Contact Customer Service at or 650-440-8074 for a temporary or replacement permit.

Refunds are issued for six-month permits only. A refund of the unused portion will be given only through the first quarter prorated at the quarterly rate. Remove the permit from your vehicle (pieces are accepted) and turn in with the information of the party to receive the refund to Revenue Collections located at Palo Alto City Hall, 250 Hamilton Ave., Ground Floor, Palo Alto, CA 94301. Refunds are calculated from the date the permit is surrendered to Revenue Collections. Revenue Collections hours are 8 a.m. to 5:30 p.m. Monday through Thursday and 8 a.m. to 4:30 p.m. on Fridays, except holidays.